EU e-solutions

Bureaucratese to Humanese, fast

Client:
Estonian Ministry of Finance
Url:
etoetus.struktuurifondid.ee
Roles:
#IA #UI
Project budget:
> 1M €
Duration:
January 2014 – August 2014

Concept, information architecture and UX design for managing EU Structural Funds application and oversight processes.

Challenge

Bureaucracy in communicating with European Union agencies is notorious. And the most tedious of them all is applying for EUSF money.

Previously, projects were managed via a combination of paper forms, e-mails, forms created from Excel spreadheets, and phone support provided by officials; with notable differences in over 15 different Estonian government agencies.

Solution

I developed a system for the general public to better understand and manage the whole process for EUSF applying - from the name of the project, to the last (electronic) signature.

The old system organised information based on type of document. It could be an application, a report of some type, or something else. But the type of the document gave users absolutely no indication about what should be done next with one's project.

The new system covered every step of the process, presenting it in a visual timeline, organised in chronological order.

Project done while employed by Nortal, in cooperation with Kristjan Napa.

Images

Dashboard with amount of money received, last events and next actions to take.

First form for starting application process. There is a lot of data input involved, but help text is split into micro doses and located just where it needs to be.

Main project view with timeline and actionable dates on the left.

Simplified wireframe explainig information architecture.