Concept, information architecture and UX design for managing EU Structural Funds application and oversight processes.
Bureaucracy in communicating with European Union agencies is notorious. And the most tedious of them all is applying for EUSF money.
Previously, projects were managed via a combination of paper forms, e-mails, forms created from Excel spreadheets, and phone support provided by officials; with notable differences in over 15 different Estonian government agencies.
I developed a system for the general public to better understand and manage the whole process for EUSF applying - from the name of the project, to the last (electronic) signature.
The old system organised information based on type of document. It could be an application, a report of some type, or something else. But the type of the document gave users absolutely no indication about what should be done next with one's project.
The new system covered every step of the process, presenting it in a visual timeline, organised in chronological order.
Project done while employed by Nortal, in cooperation with Kristjan Napa.